Refund policy

Claims for missing, incorrect, or damaged items must be supported by a clear, continuous, unedited 360° parcel opening video, recorded from before opening the parcel until all contents are shown. Claims must be submitted within 2 days of delivery. Claims without this evidence may not be approved.

Returns and exchanges are accepted only if the item is unused, unworn, unwashed, and in its original condition, free from stains, perfume, makeup, odours, or signs of use. Requests must be made within 2 days of delivery.

Custom-size, personalized/custom-design, and Priority/Express orders are not eligible for return or exchange.

Items that are used, washed, altered, or damaged will not be accepted and will be returned to the customer.

Customers may arrange return shipping through any courier service of their choice, or we can arrange a pickup. Return shipping charges are the customer's responsibility unless the return is due to our error.

Refunds will be processed only after the returned item passes inspection. Applicable shipping charges, if any, will be deducted from the refund.

Please refer to our Size Guide before placing your order to avoid size-related issues.

By placing an order, you acknowledge that you have read, understood, and agreed to this Return, Refund & Exchange Policy, along with our Shipping Policy, Terms & Conditions, and Privacy Policy.